Lending Topics

Loan Servicing

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Loan Servicing

Our Loan Servicing evaluates the institution’s policies, procedures, and processes to determine compliance with the following laws, regulations, and consumer protection statutes:

  • Regulation X – Real Estate Settlement Procedures Act: error resolution and requests for information; force-placed insurance; escrow account handling; general policies, procedures and requirements (when applicable); early intervention, continuity of contact, and loss mitigation (when applicable); and successors in interest.
  • Regulation Z – Truth in Lending Act, successors in interest; billing error resolution; mortgage periodic statements and coupon books (when applicable); prompt payment crediting; payoff statements; ARM notice requirements; and escrow account cancellation notification.
  • Homeowners Protection Act – Loans with Private Mortgage Insurance
  • Helping Families Save Their Homes Act of 2009 – Protecting Tenants at Foreclosure

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